The Effects of the Shared Repertoire and Voluntary Action Characteristics of the Community of Practice on Knowledge Sharing at Kenya Revenue Authority

Abstract

Rationale of Study – Knowledge-sharing practices can be used to improve the current practices of the Authority. This study investigated the effects of the shared repertoire and voluntary action characteristics of a community of practice (CoP) on knowledge sharing in the Kenya Revenue Authority.
Methodology – A descriptive survey research design was adopted. Both qualitative and quantitative methods were employed to collect data. Data was obtained by administering semi-structured questionnaires. The target population was 1099 KRA employees, including middle-level managers and lower-level staff based at Times Tower in Nairobi. A stratified random sampling technique was employed to create a sample size of 92 respondents, ensuring equal representation of KRA employees.
Findings – The ANOVA results implied a significant relationship between shared repertoire and voluntary action with knowledge sharing at Kenya Revenue Authority. The coefficients of determination revealed that voluntary action had a more significant effect over shared repertoire on knowledge sharing in KRA.
Implications – This study can help KRA to implement working CoPs, improve knowledge sharing and enhance customer-focused tax administration. The study recommends that there should be specific artefacts only shared with department members and that KRA employees should belong to a professional body beyond the department's requirements.
Originality – This study fills a gap in recent research on the effects of the shared repertoire and voluntary action of a community of practice on knowledge sharing