Knowledge Creation and Acquisition Approaches for Enhancing Service Provision in Selected Tanzanian Natural Resources Management Sectors

Abstract

Rationale of Study - This study fills a knowledge gap regarding knowledge creation and acquisition, and their role in Tanzania's natural resources sectors. While prior research has focused on the private and public sectors, institutions such as Tanzania Wildlife Authority (TAWA) and the Tanzania Forestry Research Institute (TAFORI) remain underexplored. This research offers evidence and strategies to improve service delivery, institutional performance, and sustainable resource management through knowledge management.

Methodology - The study used a cross-sectional design with 113 randomly selected respondents. Data was analysed using descriptive and inferential statistics in IBM SPSS 20. Content analysis was used for qualitative data.

Findings – The study found that collaboration, experiential learning, and seminars were common, reflecting the field-based nature of operations of the two institutions. Technological infrastructure and external factors significantly influenced knowledge creation (p < 0.05), whereas internal factors such as leadership and culture had weaker effects (p > 0.05). Knowledge creation improved service delivery by enhancing accessibility, satisfaction, innovation, and reducing errors (p < 0.05). Significant barriers included the absence of a chief knowledge officer and outdated digital infrastructure, risking institutional loss of knowledge.

Implications - Collaboration, hands-on learning, and participation in seminars and workshops are key methods for acquiring knowledge in natural resource management. Effective knowledge creation improves service delivery through innovation, faster problem-solving, and higher satisfaction. TAWA and TAFORI should diversify strategies, upgrade ICT, appoint a chief knowledge officer to oversee knowledge retention, and lead initiatives to enhance service delivery and support sustainable natural resource management.

Originality - This is an original study conducted at two Tanzanian public institutions, namely TAWA and TAFORI.