Gaps in the implementation of knowledge management frameworks: proposal for their improvement in an ICT organisation’s retail operations. Regional Journal of Information and Knowledge Management, [S. l.], v. 7, n. 2, p. 86–103, 2021. DOI: 10.70759/g41kag67. Disponível em: https://rjikm.org/index.php/rjikm/article/view/63. Acesso em: 16 feb. 2025.