Vol. 9 No.1 (2024)

Importance of human resources management practices in enhancing knowledge retention in the cross- border mergers of the telecommunications industry in Lesotho

Tahleho Tseole
National University of Lesotho Library Services & Research fellow at the University of South Africa (UNISA)

Patrick Ngulube
University of South Africa (UNISA)


Rationale of Study – The purpose of the current study is to investigate how human resources management practices may be used to improve knowledge retention in the cross-border mergers of the telecommunications industry in Lesotho.

Methodology – This was a single quantitative case study that used questionnaires for data collection. Data were gathered from 14 staff members who were available during the merger process as well as 14 other staff members who left the organisation because of the merger, thus making a total of 28 staff members from whom data were collected.

Findings – The study's findings show some inconsistencies regarding whether HRMPs are adopted and used at ETL. While the majority of participants thought certain HRMPs did exist, a sizeable number thought HRMPs were adopted. Furthermore, the study results also showed that employees are not compensated for sharing knowledge.

Implications – The proposed framework may be used as a yardstick for policy development on using HRMPs to improve knowledge retention for all organisations going through cross-border mergers and acquisitions (CBM&As) in all industries.

Originality – The study recommends a framework for retaining knowledge using HRMPs in CBM&A. However, the framework is not restricted to the telecommunications industry; it may be used by all organisations undergoing M&A in various industries.


Mergers, acquisitions, knowledge retention, telecommunications industry